Shipping & Returns
Shipping Policy
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Return & Exchange Policy
Our Commitment to Quality and Customer Satisfaction:
We take pride in providing high-quality products and ensuring customer satisfaction. We understand that receiving a defective or incorrect item can be frustrating, and we want to make sure you receive the products you expect. Therefore, we offer a comprehensive return and replacement policy to address any issues that may arise.
Return and Replacement Eligibility:
If you encounter any of the following issues with your product - dead on arrival (DOA), faulty or broken upon receiving, or receiving a different product - we are here to assist you. To be eligible for a return or replacement, we kindly ask that you notify us within 48 hours of receiving the product. This allows us to promptly address the issue and provide a solution.
Our Returns and Replacement Process:
To initiate a return or replacement, please contact us via Email or WhatsApp within 48 hours of the product's arrival. We will guide you through the process and assist you in resolving the issue as quickly as possible. Please note that we cannot accept returns or replacements for products found to be in any of the above-mentioned conditions beyond 48 hours. We encourage you to thoroughly inspect the product upon delivery to ensure its condition meets your expectations.
Our Commitment to Customer Satisfaction:
We value your trust and satisfaction with our products, and we are committed to resolving any issues promptly. In the event of a return or replacement, we will cover the shipping costs associated with returning the defective or incorrect item and provide a replacement or refund, depending on your preference and product availability.
Customer Feedback and Support:
Your feedback is vital to improving our products and services. If you have any concerns, suggestions, or questions about our return and replacement policy, please don't hesitate to reach out to us. We are here to assist you and ensure your complete satisfaction. Thank you for choosing us. We appreciate your support and look forward to serving you with the highest level of quality and customer care."